Shipping & Delivery Policy

Shipping & Delivery Policy – Care-Outlet Pharmacy

At Care-Outlet Pharmacy, we strive to provide a smooth and convenient shopping experience from the moment you place your order until your product is delivered.
This policy explains our shipping and delivery process to ensure clarity and customer satisfaction.

Delivery Areas & Services

Same-day delivery is available in select cities such as Jeddah, Makkah, and Madinah.
We also offer delivery services across all regions of Saudi Arabia through trusted and certified shipping companies.
Delivery times may vary depending on your location but generally take 2 to 5 business days within the Kingdom.

Order Processing Time

Orders are prepared within one business day after payment confirmation.
Orders placed during weekends or public holidays will be processed on the next working day.

Shipping Fees

Free shipping is available for orders that reach a specific minimum amount, as announced in the store (subject to change).

For orders below that amount, a small delivery fee will apply, displayed during checkout.

Shipping fees may be adjusted temporarily during sales or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a notification via email or SMS containing your tracking number and a link to follow your shipment until it arrives.

Delays or Lost Shipments

In the event of a delay beyond our control, we will contact you ly to provide all relevant details about your shipment.
If an order is lost or misplaced by the courier company, we will either resend the order or issue a full refund based on your preference.

Order Receipt

Customers are encouraged to check the condition of the package upon delivery.
If any damage or leakage is found, please do not accept the shipment and contact our customer service immediately for assistance.

Changing the Shipping Address

You may change the shipping address only before the order is shipped.
Once the order has been handed over to the courier, any modification must be coordinated with our customer service team and may incur additional fees.

Contact Us

For any questions regarding shipping or delivery, please contact us at:
Email: [email protected]

Customer Service Number: 920016323
Website: https://care-outlet.com